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The atelier · written plainly
The four documents below set out how the atelier ships, returns, protects your data, and writes its terms of sale. Each is plain-English. If you have a question, the fastest path is to write to Ketki.
Lead times at the loom, shipping windows by region, and the markets where Aratrikkaz pays the duty so nothing arrives with a customs bill.
A 30-day window for change of mind on stock pieces, and a careful note on made-to-order — your Australian Consumer Law guarantees remain intact either way.
What we collect, what we never do (no list-selling, no AI training on customer images), and how to ask for your data under APP 12.
Who we are, how a commission works, how cancellation reads after the loom is booked, and the law that governs the sale.
Write to Ketki — WhatsApp, the contact form, or email. Melbourne hours, answered within a working day.